Customer Service


Member Benefits

As an exclusive Reclaim® Botanical Member, you receive the following benefits:

  • Convenient Auto-Delivery Service - Control your shipping frequency and delivery schedule
  • Easy Customization - Change the products in your kit at any time
  • 60-Day Money-Back Guarantee on every shipment (minus shipping and handling)

Convenient Auto-Delivery Service

The auto-delivery program is one of the many Reclaim® Botanical membership benefits. It automatically ships your favorite Reclaim® Botanical products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytime by contacting customer service via chat or at 1-800-545-5595.

Easy Customization

Get only the products you want, when you want them. It is completely flexible. Create a kit with only 2 products or as many as 10 products. The choice is yours. You can also change the number of items in your kit anytime. Call us at 1-800-545-5595 to customize your kit.

60-Day Money-Back Guarantee

If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

Shipping and Returns

How often can I get my kit shipped to me?

After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 20 weeks. We will ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you. Call us at 1-800-545-5595 to manage your shipment schedule.

How do I return my products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Reclaim® Botanical Returns
6 Commerce Way
Arden, NC 28704


We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received please allow 7 business days to process your refund.

CANCELLATIONS

How can I change or cancel my order?

If your order has not shipped yet, you can make changes online by going to the "My Account" tab and selecting "My Next Kit". If you'd like to cancel any future orders, you can chat with us online or you can call us at 1-800-545-5595.

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.


FAQ

Q. What special ingredients does Reclaim® Botanical contain, and how can they improve my skin?

A. Reclaim®'s Argireline® Molecular Complex is an exclusive combination of Argireline® and APT-GC—a naturally derived exfoliant. They are designed to work together to help diminish the appearance of visible fine lines and wrinkles and stimulate your skin's natural renewal process without irritation. Reclaim® Botanical also contains our proprietary Secretinol Complex, which is designed to help expunge dead skin cells, address skin tone and texture, visibly fade age spots and minimize the appearance of pores—plus Synant Peptide, an exclusive blend that temporarily plumps the appearance of the skin to help fade lines and firms the look of the facial silhouette.

Q. What are the advanced plant-based ingredients in Reclaim® Botanical, and how will they improve my skin?

A. All products in the Reclaim® Botanical line are rich in results-oriented ingredients derived from plants, flowers, fruits—even marine algae. For example, Vitanol PS, which comes from alfalfa, is known for retinol-like effects that can help brighten the skin. APT-GC-BP, exclusive to Principal Secret®, is a Hawaiian marine algae proven to provide gentle exfoliation to keep skin healthy and youthful-looking without redness or irritation. Bioskinup Contour 3R is a concentrated Brazilian botanical blend designed to help improve the appearance of hydration and firmness around the eye area. Eye Regener is a unique blend of Alfalfa and white Lupin designed to help reduce the appearance of skin slackening. And that's just a few! Combined with the smart science of Argireline® and Secretinol, these ingredients create the ultimate synergy of nature and technology.

Q. What about different skin types? Don't I need a special product if I have oily skin?

A. All skin types rely on moisture—even oily skin. By keeping skin hydrated, Reclaim® Botanical helps combat the effects of moisture loss—one of the primary signs of aging. All products are oil-free and ideal for all skin types.

Q. What results can I expect from the Reclaim® Botanical products?

A. Based on results from a 12 week clinical study:

  • 100% of the participants experienced an improvement in the appearance of laugh lines, fine lines and wrinkles.
  • 100% of the participants experienced an improvement in the overall appearance of age spots.
  • 100% of the participants experienced an improvement in the appearance of vertical frown lines.
  • 100% of the participants experienced an improvement in the appearance of skin elasticity and firmness.
  • 100% of the participants experienced an improvement in skin tone.
  • 100% of participants experienced an improvement in skin moisture around eye area.


Contact Us

Have a question about your order, a specific product, or just can't find what you're looking for? Our Reclaim® Botanical Customer Care team is here to help! Our Customer Care experts are available 7 days a week from 8am until Midnight (EST).