Customer Service

Get answers to common questions about the Reclaim® Botanical line.

Perks of being a VIP. Customize Your Kit!

  1. Pick your kit size - You can pick anywhere from 3-10 pieces!
  2. Pick your products - Cleansers, creams and masks, oh my! Need 2 cleansers or want to try a new product? Choose your products and then...
  3. Pick your delivery schedule - Every 30, 60, 90 or 120 days. You decide! You know what you need better than anyone, so we're here to give you just that.

To become a VIP Reclaim® Botanical Club member, call 1-800-545-5595 today.

60-Day Money-Back Guarantee

If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

Shipping and Returns


Reclaim® Botanical features our 60-Day Money Back Guarantee. If for any reason you are not absolutely delighted with Reclaim® Botanical, simply follow the return instructions below and return your products within 60 days of receipt for a refund of the purchase price (less S&H)--even if the jars or tubes are empty!

To return your product, simply contact a Customer Service Representative at 1-800-545-5595 to request your Return Authorization number. Returns must be postmarked within 7 days of RA number issuance. Please write your RA number legibly on the outside of your shipping box. Remember that a box missing an RA number will be refused and returned to sender at sender's expense.

Complete the back portion of your invoice form and include it in the package being returned. We suggest shipping your returns via UPS or Certified Mail with a receipt of mail. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

All returns and exchanges should be shipped to:

Reclaim Botanical
25892 Town Centre Dr.
Foothill Ranch, CA 92610-3437

CANCELLATIONS

How can I change or cancel my order?

If your order has not shipped yet, you can make changes by calling us at 800-545-5595. If you'd like to cancel any future orders, you can call us at 800-545-5595.

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.


FAQ

Q. What special ingredients does Reclaim® Botanical contain, and how can they improve my skin?

A. Reclaim®'s Argireline® Molecular Complex is an exclusive combination of Argireline® and APT-GC—a naturally derived exfoliant. They are designed to work together to help diminish the appearance of visible fine lines and wrinkles and stimulate your skin's natural renewal process without irritation. Reclaim® Botanical also contains our proprietary Secretinol Complex, which is designed to help expunge dead skin cells, address skin tone and texture, visibly fade age spots and minimize the appearance of pores—plus Synant Peptide, an exclusive blend that temporarily plumps the appearance of the skin to help fade lines and firms the look of the facial silhouette.

Q. What are the advanced plant-based ingredients in Reclaim® Botanical, and how will they improve my skin?

A. All products in the Reclaim® Botanical line are rich in results-oriented ingredients derived from plants, flowers, fruits—even marine algae. For example, Vitanol PS, which comes from alfalfa, is known for retinol-like effects that can help brighten the skin. APT-GC-BP, exclusive to Principal Secret®, is a Hawaiian marine algae proven to provide gentle exfoliation to keep skin healthy and youthful-looking without redness or irritation. Bioskinup Contour 3R is a concentrated Brazilian botanical blend designed to help improve the appearance of hydration and firmness around the eye area. Eye Regener is a unique blend of Alfalfa and white Lupin designed to help reduce the appearance of skin slackening. And that's just a few! Combined with the smart science of Argireline® and Secretinol, these ingredients create the ultimate synergy of nature and technology.

Q. What about different skin types? Don't I need a special product if I have oily skin?

A. All skin types rely on moisture—even oily skin. By keeping skin hydrated, Reclaim® Botanical helps combat the effects of moisture loss—one of the primary signs of aging. All products are oil-free and ideal for all skin types.

Q. What results can I expect from the Reclaim® Botanical products?

A. Based on results from a 12 week clinical study:

  • 100% of the participants experienced an improvement in the appearance of laugh lines, fine lines and wrinkles.
  • 100% of the participants experienced an improvement in the overall appearance of age spots.
  • 100% of the participants experienced an improvement in the appearance of vertical frown lines.
  • 100% of the participants experienced an improvement in the appearance of skin elasticity and firmness.
  • 100% of the participants experienced an improvement in skin tone.
  • 100% of participants experienced an improvement in skin moisture around eye area.


Contact Us

Have a question about your order, a specific product, or just can't find what you're looking for? Our Reclaim® Botanical Customer Care team is here to help! Our Customer Care experts are available 7 days a week from 8am until Midnight (EST). Call Customer Service at 800-545-5595.

Enjoy Better Looking Skin Now!

Look 10 years better with
Reclaim® Botanical—the botanically based, nontoxic and scientifically proven anti-aging system.

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